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Customer Rights Policy

Effective Date: October 16, 2025
Last Updated: October 16, 2025

At Smokey’s Diesel and Auto Repair, our goal is to provide every customer with honest, reliable, and professional automotive service.
We believe every customer deserves transparency, respect, and the right to make informed decisions about their vehicle.
This Customer Rights Policy explains what you can expect from us — and the rights you have when choosing Smokey’s for your repair or maintenance needs.

1. Your Right to Honest Service

You have the right to receive fair, truthful, and transparent information about the condition of your vehicle and the services we recommend.
We will never exaggerate, mislead, or pressure you into repairs you don’t need.

2. Your Right to Estimates and Approvals

Before any work begins, you will receive:

  • A written or digital estimate explaining the scope of work and cost breakdown.

  • The opportunity to approve or decline any service before it starts.

  • Notification if additional work is discovered during inspection — no surprise charges, ever.

You have the right to request your estimate in writing (via email or printed copy).

3. Your Right to Quality Work

We stand behind the quality of our repairs and services.
All work performed by Smokey’s Diesel and Auto Repair will meet or exceed industry standards, using quality parts and proper procedures.

If any issue arises related to the work we’ve completed, we will work with you promptly to resolve it under our warranty or service guarantee policies.

4. Your Right to Clear Communication

You have the right to clear, respectful, and timely communication about your vehicle’s status, costs, and completion.
Our team will:

  • Keep you informed through every step of the process.

  • Explain repairs in plain, understandable terms.

  • Provide contact options (phone, text, or email) that best suit your needs.

5. Your Right to Privacy and Data Security

Your personal and vehicle information is protected under our Privacy Policy.
We never sell or share your data with third parties without your consent, and all records are securely stored.

6. Your Right to Professionalism and Respect

Every customer will be treated with courtesy and respect, regardless of the size or type of service requested.
We maintain a professional, safe, and inclusive environment at all times — both at our shop and during mobile service calls.

7. Your Right to Ask Questions

You have the right to ask questions about any diagnosis, service, or recommendation.
Our technicians will take the time to explain the issue, the cause, and the available options so you can make an informed decision.

8. Your Right to Your Old Parts

Upon request, you may inspect or keep any parts that are replaced during service (unless they are returned to the manufacturer for warranty).
We’ll also show you the worn or damaged parts to help you understand the repair.

9. Your Right to Fair Pricing and Transparency

Our pricing is based on industry-standard labor rates, part quality, and the complexity of each repair.
We strive to keep prices competitive while maintaining high-quality workmanship and customer care.

Discounts, promotions, or specials will always be clearly explained before billing.

10. Your Right to Resolution

If you ever have a concern about a service or experience, you have the right to be heard.
We encourage you to contact us directly so we can make it right:

📧 smokeysinfo81@gmail.com
📞 (Insert business phone number)
📍 Smokey’s Diesel and Auto Repair — Shelby, Ohio

We are committed to addressing any issue quickly, fairly, and professionally.

11. Your Right to Safe and Compliant Service

All repairs and inspections performed by Smokey’s Diesel and Auto Repair comply with state and federal safety standards, including DOT and EPA requirements where applicable.
Your vehicle’s safety and reliability are our top priorities.

Our Commitment

At Smokey’s, our reputation is built on trust.
We believe informed customers are empowered customers — and that every repair should come with peace of mind.

Smokey’s Diesel and Auto Repair proudly stands by every service we perform and every customer we serve.

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