Customer Conduct & Respect Policy

Effective Date: October 16, 2025
Last Updated: October 16, 2025

At Smokey’s Diesel and Auto Repair, we’re proud to provide honest, dependable, and professional service to every customer.
Our goal is to treat everyone with courtesy and respect — and we ask the same in return.

This Customer Conduct & Respect Policy exists to ensure that all interactions between our customers, staff, and partners remain safe, professional, and productive.

1. Our Commitment

We are committed to:

• Providing high-quality service and clear communication.

• Treating every customer fairly and respectfully.

• Maintaining a safe, positive, and harassment-free workplace for our employees and customers alike.

2. Expected Customer Conduct

We ask that all customers:

• Communicate respectfully and courteously with staff at all times.

• Refrain from using profanity, threats, intimidation, or aggressive behavior.

• Follow instructions from staff regarding safety protocols or shop policies.

• Understand that repairs and diagnostics require time, tools, and professional evaluation.

We understand that vehicle problems can be stressful — our team is here to help resolve issues, not to escalate them.

3. Zero Tolerance for Abusive Behavior

Smokey’s Diesel and Auto Repair maintains a zero-tolerance policy toward:

• Verbal abuse, yelling, or insults directed at any employee or customer.

• Threatening, intimidating, or violent behavior.

• Discriminatory, harassing, or offensive language.

• Online harassment, including abusive messages or defamatory reviews.

Any individual who engages in such conduct may have service refused, canceled, or permanently denied, and law enforcement may be contacted if necessary.

4. Our Right to Refuse or Terminate Service

We reserve the right to decline service or end an ongoing service relationship if a customer:

• Displays threatening or hostile behavior.

• Refuses to communicate respectfully.

• Damages company property or disrupts business operations.

Decisions to refuse or terminate service are made solely to protect the safety and well-being of our staff, customers, and business.

5. Conflict Resolution

If a disagreement arises, we encourage professional and calm communication.
Our management team will review all customer concerns promptly and work to resolve issues fairly.
Mutual respect ensures that problems can be addressed productively and without escalation.

6. Commitment to a Safe and Professional Environment

Smokey’s Diesel and Auto Repair values integrity, honesty, and professionalism in everything we do.
We strive to maintain a business where:

• Every customer feels heard and respected.

• Every employee feels safe and supported.

• Every interaction builds trust, not tension.

7. Contact Us

If you have a concern, complaint, or wish to discuss an issue privately, please contact us directly:

📧 smokeysinfo81@gmail.com
📞 419-961-9450

📍 Smokey’s Diesel and Auto Repair – Shelby, Ohio

We will always do our best to listen, respond, and find fair solutions.

Our Promise

At Smokey’s, we believe respect goes both ways.
By treating one another with professionalism and understanding, we can continue to provide the kind of service that keeps our community safe — and our relationships strong.